Votes
0
Product:
3DXchange 7
Version:
7.61
Status:
Closed
Issue 6691
3DXchange 7 trial crashes on startup
The 3DXchange logo opens for a second then a small white 3dxhange window flashes and closes.

3DXchange 7 trial crashes on startup
Windows 10, Nvidia GTX 1660 ti
OS: Windows 10
  •  3
  •  768
Submitted byOremor
1
COMMENTS (3)
Feedback Tracker Admin
Thank you for letting us know. I'm glad to hear the issue has been resolved :)

Irving
Reallusion
Oremor
I managed to resolve the problem.
3DXchange was crashing on startup because of the Nvidea driver.
I installed the current Nvidia "Studio Driver" not the Nvidia Game driver.
I did NOT install:
>Nvidia Geforce experience.
>Nvidia physics.
Feedback Tracker Admin
Hi Oremor,

Sorry to hear you are having problem with 3DXchange.
This king of issue usually caused by incomplete Windows update or outdated display driver.
I have helped you submit your issue to our on-line support system. The support team will contact you via email within 48 hours and will help you to resolve this issue.
You can also check the “Support Ticket” section on your account page as per following link.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team
We appreciate your feedback and look forward to getting your issue resolved.

Irving
Reallusion
1