Votes
0
Product:
iClone 7
Version:
7.02
Status:
Released in 7.2
Issue 3629
iclone 7.2 and character creator crash upon opening
DX11 error device or driver unsupported. iclone will now close. I run processor Intel Core i7-2600 CPU 3.60 GHz
Ram 16 GB
OS 64
1Tb
Nvidia GEFORCE GTX 1050 Directx12
Windows 10. Is there anything else I need?
OS: Windows 10
  •  6
  •  3932
Submitted bygersom117
1 2
COMMENTS (6)
WayN
Hi Gersom,

You've got all the required hardware to run, sounds strange to me.

Could you help to run the Microsoft's DirectX diagnostic tool

https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe

and click the save all information button.

send the "dxdiag.txt" file by email with title "FT3623" to feedbacktrackeradmin@reallusion.com, or weienchen@reallusion.com

Thanks you : )
1 2