Votes
0
Product:
iClone 7
Version:
7.02
Status:
Assigned
Issue 3612
iclone 7.02 impossible to start
i can not start iclone 7 with windows version 1709

i have the last pilote of my graphic card nvidia geforce gtx 745
OS: Windows 10
Attachment:
  • erreur.PNG
  • carte graphique.PNG
  • erreur.PNG
  • Capture.PNG
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Bug
Submitted bydominiquejeunet49
1
COMMENTS (2)
WayN 
Hi dominiquejeunet49,

Could you help us by try a clean install of the NVIDIA driver ?

choose custom ➔ and check the perform clean install option, just like the pictures in the following link
https://www.google.com.tw/search?q=nvidia+driver+clean+install+option&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiBrLenr6vXAhXKJZQKHQQyBoAQ_AUIDCgD&biw=1433&bih=665#imgrc=PBeUbf3JPvpqSM:

We couldn't reproduce your issue yet, but will keep trying.

Thanks you
Feedback Tracker Admin 
Thank you for your feedback.

Please provide iClone crash dump file for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3612" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1