Votes
0
Product:
iClone 8
Version:
8.53
Status:
Assigned
Issue 12030
iClone8 crashes when I click the timeline for lipsync
1) I loaded a .wav audio file (2.4MB) for lipsync.
2) I successfully edited the timeline(s) (Viseme) for these 2 characters, from start until frame 800?
3) iClone start crushing almost every time when I try to edit the timeline (Viseme) ... when I click my LMB button on the timeline, iClone crashes 3-5 seconds later.
4) When I restart iClone, it tries to recover the project file.
5) I changed the rendering setting to the most poor one, but It doesn't help.

CPU: 13th Gen Intel(R) Core(TM) i5-13600K 3.50 GHz
RAM: 32.0 GB
Graphic: Geforce RTX3060ti (8GB)
OS: Windows 11
Attachment:
  • スクリーンショット 2025-06-19 074817.png
  •  3
  •  200
Bug
Submitted byとんびあぶらげ
1
COMMENTS (3)
Feedback Tracker Admin 
Hi とんびあぶらげ,

I have got your file, we will check this issue.
Thanks for your help.

Allen
Reallusion
とんびあぶらげ 
> you can use cloud services such as Google Drive
https://drive.google.com/drive/folders/1oHeHEQqaQTDogJVb1ZzdKAlmn9OKrjEV?usp=sharing

>1. Please provide your project file
リップシンクに適した音声データとは？（壊れた）.iProject
リップシンクに適した音声データとは？.wav is the audio file used for lipsync

>2. Please provide your crash dump file
iClone.exe.32800.dmp

> 3. Please describe the issue in a detailed step-by-step operation for us to reproduce.
1) Click frame 1000 of Timeline, 2) click Play/Pause -> immediately CTD
Feedback Tracker Admin 
Thanks for your reply and feedback.

1. Please provide your project file to help us identify the problem.

2. Please provide your crash dump file to help us identify the problem. You can find it at: C:\Users\USERNAME\AppData\Local\CrashDumps

3. Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion
1