Votes
0
Product:
iClone 7
Version:
7.22
Status:
Closed
Issue 3944
iClone's Motion Live Plugin does not generate IP address instance for working Leap Motion controller
OS - Win 10 pro.

Leap Motion controller works fine in Windows (lists it as working in device manager, all LM setup tools and visual diagnostics show hands tracking fine, tray icon shows 'good' green status .)

ISSUE-
When running iClone, Motion Live plugin does not list hardware in the Hand gear portion of the plugin, and the add gear buttons do nothing.
(Faceware is listed fine. ) Seems iClone does not assign the numeric address to the Leap Motion Controller automatically such that it can be selected, as was described in the RL Youtube tutorial. Basic troubleshooting of hardware (ie plug and unplug, reassigning to different USB port, etc) has no effect, however said troubleshooting appears unnecessarily redundant given it functions outside of iClone.

Unless some earlier required setup step is not mentioned in the video, there is thus no apparent action that can be taken to use my functioning Leap Motion controller with the Motion Live plugin.

Any help will be appreciated so that I can use with the Motion Live plugin.
-Thanks!
OS: Windows 10
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Bug
Submitted byTonyDPrime
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COMMENTS (6)
TonyDPrime
Hello...No, I did not, I think we found the technical answer here.

Procedurally, I was thinking that we were getting it as part of the MotionLive Plugin, where it says exclusive bonus.  It was driving me crazy!










Attachment:
  • LeapMotion1.jpg
Feedback Tracker Admin
Hi TonyDPrime,

Did you purchase Leap Motion profile for Motion LIVEļ¼Ÿ

Reallusion
TonyDPrime
Hello, and thank you.  
Per your instructions please find below Vimeo link showing my use of LeapMotion Controller and issue in iClone 7's Motion Live Plugin. 
Thought is does my hardware profile differ from working test cases @ RL Homebase (ie - Driver, Firmware, listing in Device Manager, etc) .

https://vimeo.com/273959197
Feedback Tracker Admin
Thank you for your feedback.

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.


Your help is highly appreciated.

Reallusion
TonyDPrime
List of steps taken without success:

Rebooted PC
Disabled anti-virus to ensure allowing of device with apps
Uninstalled and Reinstalled MotionLive
Uninstalled and Reinstalled Leap_Motion_Orion_Setup_win_3.2.1

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