Votes
0
Product:
iClone 8
Version:
8.31
Status:
Released in 8.32
Issue 10761
iClone 8.31 opens to a solid white 3d viewport
iClone 8.31 opens to a partially solid white viewport (same behavior on CC 4.31).

This must have happened somewhere between the latest iClon8 and Windows 11 update.
It seems as if the viewport is not being initialized and refreshed.

I still have iClone 7.93 and CC 3.44 installed and while CC 3.44 seems to be working fine, there is also something funky going on with the viewport in iClone 7.93. No other software on my system has any display issues (Houdini, UE5, Blender etc. all run fine).

So far I have updated my display drivers, uninstalled and re-installed iClone / CC4 and looked through various display preferences, but nothing has made any difference.

In case this is related to any Windows Insider Preview updates, will rolling back the updates help?

[System]
Edition: Windows 11 Pro Insider Preview
Version: 22H2
Installed on: ‎10/‎09/‎2023
OS build: 23541.1000
Experience: Windows Feature Experience Pack 1000.23541.1000.0

[Processor]
AMD Ryzen 9 5950X 16-Core Processor 3.40 GHz
Installed RAM: 128 GB
System type: 64-bit operating system, x64-based processor

[Display]
DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 3080
Driver version: 536.99
Driver Type: DCH
Direct3D feature level: 12_1
Video BIOS version: 94.02.71.40.83

Resolution: 3840 x 2160
Refresh rate: 120Hz
Desktop colour depth: 32-bit
Output colour depth: 10-bit
OS: Windows 11
Attachment:
  • iClone8_white_viewport.jpg
  •  1
  •  135
Bug
Submitted byrobinlk
1
COMMENTS (1)
robinlk 
Happy to report that with the latest Windows update, both iClone 8 and CC 4 are working again!

Edition:	        Windows 11 Pro Insider Preview
Version:		22H2
Installed on:	‎16/‎09/‎2023
OS build:	23545.1000
Experience:	Windows Feature Experience Pack 1000.23545.1000.0
1