Hi, David_14_61, Could you provide the crash dump files for both machines to help us identify the problem. Please download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump. https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3467" in the email title to feedbacktrackeradmin@reallusion.com. Your help is highly appreciated. Reallusion
Hi David, From the screen capture, it crashes at NVIDIA Graphics card driver. Could you tell which NVIDIA card are you using ? This info is also in DxDiag.txt, or you can use device manager (Win key + x => m) and its in the VGA section. also iClone 7 requires a DX11 card to run, the previous post had shown the link to the system requirement. Thanks, Wayn
Hi, David_14_61, I have got your DxDiag.txt, thanks for your help. However, the machine that you used in the original post was named "Eight_Core_One" with an AMD CPU, but the machine in your DxDiag.txt was named "SUNIL" with an Intel CPU. Do you mean that the iClone Trial crashed on both machine? If so, please also provide the DxDiag.txt of the machine with AMD CPU, and provide the crash dump files for both machines to help us identify the problem. Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump. https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3467" in the email title to feedbacktrackeradmin@reallusion.com. Reallusion
Thank you for your feedback. Please check the iClone system requirements and see if that meets your system configuration, especially for the graphics card and the amount of video memory. Since iClone is a 3D graphics and animation intensive application, it's better to use at least the recommended system to gain better performance. https://www.reallusion.com/iclone/download.html#system-requirements Please provide the DxDiag file to help us identify the problem. To get the DxDiag file: 1. Select the "Start" menu, click "run" or press <Win Key> + <R>. 2. Input "dxdiag" & click "ok". 3. It will check your system for a while, after finish, click "save all information". 4. Save "DxDiag.txt". You can email the DxDiag.txt with "FT3467" in the email title to feedbacktrackeradmin@reallusion.com. Reallusion