Votes
1
Product:
iClone 7
Version:
7.8
Status:
Not Reproducible
Issue 7062
iClone 7.8 crashes with Load GUI Failed. Please Reinstall iClone 7.
I intalled the latest versions of iClone 7 (7.8), 3DXchange (7.7) and Character Creator 3 standard (3.3). 3DXchange and Character Creator 3 both load with no issue. iClone 7 I have uninstalled and reinstalled 3 times and I get the same error every time. It occurs after getting the Please Wait message when trying to load iClone 7.
OS: Windows 7
Attachment:
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Bug
Submitted bydltanner99
1
COMMENTS (2)
Feedback Tracker Admin
Hi dltanner99,

Can you provide log to us?

Molly
Reallusion
Feedback Tracker Admin
Hi marketingapex7,

Thank you for your feedback.

Please provide your startup log file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

1. Rename iClone Plugin folder,folder path as below:
C:\Program Files\Reallusion\iClone 7\Bin64\Plugin

2. Download the zip file with the link below
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

3. Double click the "WER_ON.reg" to enable the dump and log recording.

4. Launch iClone.

And the startup log files here:
    %LOCALAPPDATA%\Reallusion\  OR   C:\Users\%USERNAME%\AppData\Local\Reallusion\

Your help is highly appreciated.

Molly
Reallusion
1