Votes
0
Product:
iClone 7
Version:
7.8
Status:
Closed
Issue 7062
iClone 7.8 crashes with Load GUI Failed. Please Reinstall iClone 7.
I intalled the latest versions of iClone 7 (7.8), 3DXchange (7.7) and Character Creator 3 standard (3.3). 3DXchange and Character Creator 3 both load with no issue. iClone 7 I have uninstalled and reinstalled 3 times and I get the same error every time. It occurs after getting the Please Wait message when trying to load iClone 7.
OS: Windows 7
Attachment:
  •  3
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Bug
Submitted bydltanner99
1
COMMENTS (3)
Othellosmithiv 
Im having this same exact problem, should follow the same steps listed above?
Feedback Tracker Admin 
I'm glad to solve your problem. If you have any problems, please contact us.Thanks.

Molly
Reallusion
Othellosmithiv 
Thank you I got it working. You guys have been helpful I appreciate the service
Feedback Tracker Admin 
Hi Othellosmithly,

I'm sorry to reply you so late.I guess your iClone installation is incomplete,and it is missing some files.Please copy all files in "IC Full_1104" folder,and paste to the iclone instillation folder,eg "C:\Program Files\Reallusion\iClone 7".If you are not sure the instillation folder,please right-click iCone shortcut in your desktop,and press "Open File Location" button.You will find "\Reallusion\iClone 7" folder,please paste all files to here.
Attachment:
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Othellosmithiv 
Thanks, Im able to launch the iclone.exe file in bin 64 folder smoothly. However, Im not sure what you mean by copy all the files to the iclone instillation folder. Which files exactly am I copying and where exactly this instillation folder found? Sorry I'm not much of a computer person.
Othellosmithiv 
Same problem after reinstall, but I'm not sure how to access the startup log
Feedback Tracker Admin 
Hi Othellosmithly,

Please reinstall iClone,if you still see this dialog,follow the steps,and provide log to us.Thanks.

Molly
Reallusion
Feedback Tracker Admin 
Hi dltanner99,

Can you provide log to us?

Molly
Reallusion
Feedback Tracker Admin 
Hi marketingapex7,

Thank you for your feedback.

Please provide your startup log file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

1. Rename iClone Plugin folder,folder path as below:
C:\Program Files\Reallusion\iClone 7\Bin64\Plugin

2. Download the zip file with the link below
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

3. Double click the "WER_ON.reg" to enable the dump and log recording.

4. Launch iClone.

And the startup log files here:
    %LOCALAPPDATA%\Reallusion\  OR   C:\Users\%USERNAME%\AppData\Local\Reallusion\

Your help is highly appreciated.

Molly
Reallusion
1