Votes
0
Product:
iClone 7
Version:
7.61
Status:
Active
Issue 6421
can't activate motion live. i have the activation number i was given after purchase.
can't activate motion live. i have the activation number i was given after purchase.
when i click on activate on Reallusion Hub it says i first need to purchase the software. i can i tell the hub I ALREADY PURCHASED THE SOFTWARE?
i uninstalled live motion, and when i try to reinstall motion live (from the link i was sent WHEN I PURCHASED THE SOFTWARE) it gives me the attached message.
OS: Windows 10
Attachment:
  • unnamed.png
  •  1
  •  892
Motion LIVEGeneral
Submitted byhello_262862
1
COMMENTS (1)
Feedback Tracker Admin 
Thank you for your feedback.

Please provide system information file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion
1