Votes
0
Product:
Cartoon Animator 4
Version:
4.11
Status:
Closed
Issue 6824
body puppet button doesn't work
why the body puppet button doesn't work. the program crashes every time we press a button
Also, I noticed the issue with 3d Motion Key Editor. if you try to change motion using 3 d Motion Key Editor, it completely changes the character parts of body.
OS: Windows 10
  •  9
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Submitted byst180492
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COMMENTS (9)
Feedback Tracker Admin
Hi st180492,

1) Go to the Start screen, type & search Windows Update. Then select "Check for updates" from the search list to check & install all important updates.

2) Reboot your computer.

3) Download and install Visual C++ Redistributable Packages for Visual Studio 2013 from the below link:
https://www.microsoft.com/en-us/download/details.aspx?id=40784
Please make sure to install both files: "vcredist_x86.exe" and "vcredist_x64.exe".

4) After the installation, there is a DirectX 9 installer. Please install it. Despite you PC might has DirectX 9.0c already, you still need to install DirectX 9 installer again.
https://www.microsoft.com/en-us/download/details.aspx?id=8109

Allen
Reallusion
st180492
Dear Allen,

thank you for your response. Yes I have folder by given path exists\Template\Cartoon Animator 4 Template\Preset. But nevertheless I have the same issue as you can see from the video that I made https://youtu.be/j4A5MEOs8Fs
Feedback Tracker Admin
Hi st180492,

Please check if file by given path exists:
C:\Users\Public\Documents\Reallusion\Template\Cartoon Animator 4 Template\Preset

If the file does not exist, put the file in your path to see if the issue still exist.
https://drive.google.com/open?id=1FVOQJEDfIt2TTS90I4L9MxBj3K0RYsYb

Allen
Reallusion
st180492
Dear Alan,

This is the link with file that you are asking for

https://drive.google.com/file/d/16n3br2ChXcULlg7-gvPFrD6toBj3vsJ7/view?usp=sharing

And here it is the  link with video of the issue  https://youtu.be/j4A5MEOs8Fs 

thank you for your support,

best regards, Tanja
Feedback Tracker Admin
Hi st180492,

1. Please check if file or folder by given path exists
\Template\Cartoon Animator 4 Template\Preset

2. Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

3. Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

We apologize for the inconvenience and hope it can be sorted out shortly.

Allen
Reallusion
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