Hi st180492, 1) Go to the Start screen, type & search Windows Update. Then select "Check for updates" from the search list to check & install all important updates. 2) Reboot your computer. 3) Download and install Visual C++ Redistributable Packages for Visual Studio 2013 from the below link: https://www.microsoft.com/en-us/download/details.aspx?id=40784 Please make sure to install both files: "vcredist_x86.exe" and "vcredist_x64.exe". 4) After the installation, there is a DirectX 9 installer. Please install it. Despite you PC might has DirectX 9.0c already, you still need to install DirectX 9 installer again. https://www.microsoft.com/en-us/download/details.aspx?id=8109 Allen Reallusion
Dear Allen, thank you for your response. Yes I have folder by given path exists\Template\Cartoon Animator 4 Template\Preset. But nevertheless I have the same issue as you can see from the video that I made https://youtu.be/j4A5MEOs8Fs
Hi st180492, Please check if file by given path exists: C:\Users\Public\Documents\Reallusion\Template\Cartoon Animator 4 Template\Preset If the file does not exist, put the file in your path to see if the issue still exist. https://drive.google.com/open?id=1FVOQJEDfIt2TTS90I4L9MxBj3K0RYsYb Allen Reallusion
Dear Alan, This is the link with file that you are asking for https://drive.google.com/file/d/16n3br2ChXcULlg7-gvPFrD6toBj3vsJ7/view?usp=sharing And here it is the link with video of the issue https://youtu.be/j4A5MEOs8Fs thank you for your support, best regards, Tanja
Hi st180492, Please reinstall the latest version to correct the problem, the cause could be lacked some files. Allen Reallusion