Hi st180492, 1. Please check if file or folder by given path exists \Template\Cartoon Animator 4 Template\Preset 2. Please provide your system information file to help us identify the problem. Here is the description about how to get your system information file. https://www.reallusion.com/FeedBackTracker/Home/HowToGet You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private. 3. Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment. We apologize for the inconvenience and hope it can be sorted out shortly. Allen Reallusion
Dear Allen, thank you for your support. I did everything as instructed. This is a link with file. https://drive.google.com/file/d/1smV5lp33G905pl_UVksQ2YYyFwgDysor/view?usp=sharing Hoping that we will solve the problem soon Thank you in advance, Tanja
Hi st180492, Please provide your crash dump file to help us identify the problem. Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump. https://drive.google.com/open?id=11o87k_mVUITcWeGaifVwRJFcWTO7zj03 You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private. Allen Reallusion
Thank you Allen, I did that and updated a new version but it still does not work. The program crashes every time when I press body puppet button.