Votes
0
Product:
iClone 8
Version:
8.02
Status:
Not Reproducible
Issue 8719
after 8.02 update IC8 and CC4 still crashing after loading any character and props crashing programs also.
I Just updated IC8 and CC4 to patch 8.02. both programs continue to crash when any character is loaded ! Weather the character is native to the new program versions, or older from versions 3. I run on Windows 7 Pro, with a GTX 1080ti and CC3 and IC7 work flawlessly. I sure do hope that future updates will make IC8 and CC4 usable at all on my system. Right now I can't even begin to work! Props will load in IC8 but if I try and apply materials etc. IC8 Crashes! Perhaps it's a windows 7 pro issue that needs specific attention? As I have a friend that is on windows 10 and he is not having the same problems. Please look into this. Thanks
OS: Windows 7
  •  7
  •  767
Bug
Submitted byfloydbarber
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COMMENTS (7)
Feedback Tracker Admin 
Hi All,

Thanks for feedbacks, 
Please upgrade your AP to latest 8.3  to see if the crash issue still happen.
If so, please contact our Technical Support, they will give some further steps to solve the issue.

TS Linkcount : 
https://www.reallusion.com/CustomerSupport/UserEx/QSubmit.html?type=product

Calvin.
Reallusion
Niiniinii 
same here after update to iclone 8.22 and CC4.22 the software randomly crash cant click anywere loading time block to 25 % example : i working on a character or an animation i load a iprop or an other character and when it load it crash randomly like a every session i use, last  time i made a video on youtube of 30 seconde and it crash 5 times for 1 hour of work, this is not my computer because before this update all worked fine for me, i made a youtube live few days ago and it crash on live too you relly should test the stability of your software before launching an update
Jigoos 
Same with me too, Since last few days , Both Iclone and CC4 not load props or Character as before. It takes more than 10 min to load single character. I don't know what to do
TheDCB1985 
*I meant "no autosaved file"...
TheDCB1985 
Since I updated Character Creator 4 and Iclone 8 to the latest versions 4.2 and 8.2, I also experience this error which didn´t happen with the previous versions. 

Mostly when I load a a new project, a character or a prop into the scene the programs just shut down without an error message. 
And when I restart the programs there is autosaved file anymore. I then have to start all over again because I don´t save my progress all the time. 

I already contacted Reallusion Support. The solution they provided was to try temp file removal, uninstall and reinstall both programs from the hub and update the graphics driver. All solutions didn´t work.
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