Votes
0
Product:
ActorCore
Version:
1.0
Status:
Active
Issue 12365
White box appears and blocks the usage of AccuRig
Suddenly Accurig started giving me this white box issue. I reinstalled it and updated my GPU drivers but nothing helped.
Steps to reproduce -> Install and open Accurig
Result - A white box appears that doesn't go away and won't let you use the application
Expected result - There should be no white box and you should be able to use it correctly
OS: Windows 10
Attachment:
  • 01.JPG
  •  1
  •  11
Submitted bypixelgreen.net
1
COMMENTS (1)
Feedback Tracker Admin
Hello pixelgreen.net,

Thank you for your feedback. We sincerely apologize for any inconvenience this issue has caused you.

Before we proceed with further diagnosis, we need to clarify one critical point:

Could you please help us confirm the current state of your Hub? Specifically, is it logged in or logged out?

We suspect the problem might be related to the login page not displaying correctly. Your prompt confirmation of the Hub's status will be extremely helpful in troubleshooting this issue.

Thank you for your assistance.
Have a nice day.

jasmine
Reallusion
1