Votes
0
Product:
iClone 7
Version:
7.73
Status:
Not Reproducible
Issue 7006
When I click on iClone and Character Creator, the wheel spins but it never comes up.
Alienware R9 i9-9900 CPU 8 Cores
Running Win 10.183634
NVIDIA GeForce 2080 Ti Driver 27.21.14.5148

Character Creator and iClone wont launch. 3D exchange launces fine.
OS: Windows 10
  •  5
  •  780
Bug
Submitted bykent_310387
1
COMMENTS (5)
Feedback Tracker Admin
Hi Kent,

Did your issue resolve?
The support ticket has been closed due to no response from you after a certain days.
Please let me know if the issue still persist. Thanks!

Irving
Reallusion
kent_310387
I have the latest nvidia drivers installed and run dxdiag snd things appear to be configured correctly but still iClone will not launch
primate.prod
I followed Irving's instructions, and now I'm only experiencing the problem with iClone.
Feedback Tracker Admin
Hi primate.prod,

We suspect the issue may cause by the driver of integrated GPU. 
If your system has dual GPU, please try this:
1.Associate iClone with high performance GPU.
2.Make sure the driver of integrated GPU is up to date.

If these does not solve the problem. Please provide us your system information and crash dump with following instructions.

How to get your system information:
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Procedure to get iC7 crash dump:
1. Open the link below:
http:\\ftp.reallusion.com.tw\reallusionsupport\IC7_CrashDump.zip
2. Save the file "iClone_WER_Setup_mini.reg" to your computer, and double click it to enable log recording. 
3. Run iClone 7. 
4. Do the operation that can crashes iClone 7.. 
5. Once the program crashes, locate the DMP file under: 
%USERPROFILE%\AppData\Roaming\iClone\CrashDump\ 
6. Send the DMP file back to us. 

Note: If you want to disable log recording, just run the "iClone_WER_OFF.reg" the same as in step 2.

You can attach the system information and crash dump in your next private comment.
Thanks!

Irving
Reallusion
primate.prod
I have the same problem. I would like to buy the whole package of programs offered, I hope it can be solved.

AMD Thredripper 3970  32core
Win 10 Pro updated version
Nvidia 2080 super updated version

Thank you
Feedback Tracker Admin
Hi Kent,

Sorry to hear you are experiencing problems with iClone and Character Creator.
This kind of issue is usually caused by corrupted or out-dated display driver.
Please first make sure your display driver and windows update is all up to date.

If you already have the latest driver installed. I suggest you try to perform a clean install with the following steps,
1. uninstall the display driver
2. visit nVidia site and download the latest driver: https://www.nvidia.com/en-us/geforce/drivers/
3. Install latest driver using the custom option. Select "Perform a clean install" option to fully clear old or corrupt files.

I have also helped you submit this issue to our online support system.
The support team will contact you via email and help you solve this issue in case the driver update does not solve your problem.

Irving
Reallusion
1