Votes
0
Product:
iClone 7
Version:
7.3
Status:
Assigned
Issue 5268
Version 7.3.2205.1 crashing
The program crashes when I double click a character to be placed on the stage. It does not matter if it's a CC, C6 or a C5 character. However, when a character is placed on the stage using the "drag and drop" method, the system does not crash. This does not happen when placing other items, such as props,tress on the stage.

Here are the specifications of my system:

CPU:
intel[RJ Core(TMJ i7-2600K CPU@ 3.40GHz 3.70 GHz
16.0 GB Ram
64 bit OS

GPU
Nvidia GeForce GTX 1070 Founders Edition
Total available graphics memory: 16375 MB
Dedicated video memory: 8192 MB GDDR5
System video memory: 0 MB
Shared system memory: 8183 MB
OS: Windows 10
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Submitted bysjonesdc
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COMMENTS (9)
sjonesdc
Animagic,

I updated my Nvidia driver to the latest version, 416.34 released 10/11/2018 and my Windows 10 is current ( v1803 OS build 17134.112).
sjonesdc
Feedback Tracker Admin,  

I downloaded the file and followed the directions....however, this  did not work because the file references CrazyTalk Animator and the problem is with iClone.
Feedback Tracker Admin
Hi sjonesdc´╝î

Please provide your crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/vxFKB5

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT5268" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion

animagic
It works for me. What is your driver version?

I have found that in order to update my Nvidia driver, I also had to update first to to Windows 10 v1803.
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