Votes
0
Product:
iClone 7
Version:
7.92
Status:
Active
Issue 8125
Unreal LiveLink crashes when trying to transfer characters from iClone to Unreal 4.26
Hi There,

I'm trying to send over characters from iClone to Unreal Engine 4.26.2 via LiveLink, the process starts, the transfer command prompt starts but then half way through the process it just crashes and shows send and close or send and restart. Choosing send and restart button throws errors.

Have tried re-installing Unreal Live Link as well as iClone but not avail. Need help! I am using the latest version and updates of all programs.

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

UE4Editor_RLLiveLink!FRLLiveLinkModule::ShutdownModule() [D:\UE_Release\4.26\iClone Live Link Plug-in for Unreal 4.26\RLLiveLink\HostProject\Plugins\RLLiveLink\Source\RLLiveLink\Private\RLLiveLink.cpp:137]
UE4Editor_Core
UE4Editor_Cmd
UE4Editor_Cmd
UE4Editor_Cmd
UE4Editor_Cmd
UE4Editor_Cmd
kernel32
ntdll

Thanks,

Jeasy
OS: Windows 10
Attachment:
  • Livelink Crash Error.png
  •  3
  •  1203
BugLive LinkPipeline (Export/Import)
Submitted byJeasy Sep 19, 2021
1
COMMENTS (3)
makasama92 Nov 1, 2024 
Dear Reallusion Support Team,

I am writing to report a critical issue I am experiencing with the Reallusion plugin when transferring characters from iClone to Unreal Engine. Unfortunately, the problem has worsened significantly and now results in the plugin crashing my entire Unreal Engine project.

Previously, I encountered crashes during character transfers, but now the plugin seems to cause complete instability within my project, leading to frequent and severe crashes that prevent me from continuing my work effectively. This is particularly disruptive, as it has resulted in lost progress and time spent troubleshooting.

I kindly request your immediate assistance in resolving this matter. Could you please provide any insights or potential solutions to prevent these crashes? Additionally, if there is any specific information, logs, or details you need from my end to investigate this issue further, please let me know, and I will provide them promptly.

Thank you for your urgent attention to this matter. I look forward to your prompt response and support in stabilizing my workflow.

Best regards,

Conf: W10/i9/RT4090
Attachment:
  • Capture d’écran 2024-11-01 212857 bug unreal ENGINE TRANSFERT.png
Feedback Tracker Admin Oct 1, 2021 
Hi Jeasy,

Did all characters happen or some character?If only some character,please provide your project file to us.You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion
Jeasy Sep 19, 2021 
These are the other two errors happening in Unreal Engine after transfer. There is an error with the LiveLink Blueprint compile "Get Subject Data" node under RLLive Link Node. Please refer to the screenshots and error messages.
Attachment:
  • Livelink Blueprint Error.png
  • Livelink Crash Error 2.png
1