Unable to export character to neither iClone or FBX

Votes
0

Product:
Character Creator 5

Version:
5.0

Status:
Not Reproducible

Issue 12171

Unable to export character to neither iClone or FBX

I have a CC3+ character with a CC4 extended facial profile in my scene. I previously exported the character to unreal in CC 4.5.4 without issue; I’ve upgraded to CC5 and the same project now refuses to export via FBX in any way; “Send to iClone” function is ignored; File → Export → FBX using UE 5 skeleton is ignored; I’ve attached the FBX settings for the export to unreal.

OS: Windows 11

Attachment:

screenshotCC5Export.png

Bug

Submitted byFreshness34 2025/09/04 18:09:49

COMMENTS (2)

Freshness34 2025/09/05 02:33:10

Molly, as in my previous bug reported, I've uninstalled CC5 & iClone 8.6; I just found out that Reallusion Hub v5.5.4420.1 doesn't do a complete uninstall when uninstalling CC/iClone 8 via it's interface. It leaves C:\ProgramFiles\Reallusion and some of its subfolders behind, so that when you uninstall via the hub, restart your machine, download the CC 4.5.4/iClone 8.5.4 exe directly, then re-install them, old custom plugins that should've been uninstalled/removed with the original uninstall are automatically installed because the original c:\programFiles\Reallusion folder was never deleted in the first place. 

Whomever's in charge of the team that allowed this, needs to be fired. This leads to revolving, mysterious bugs that never get fixed because it's recycling the same files it failed to delete in the first place during the initial uninstall.

Feedback Tracker Admin 2025/09/05 02:22:41

Hi kdn115,

Can you provide your project file to help us identify the problem?Please attach the file in your next comment. You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion