Trying to download any item in smart gallery ends up with a fail message

Votes
2

Product:
iClone 7

Version:
7.82

Status:
Not Reproducible

Issue 7464

Trying to download any item in smart gallery ends up with a fail message

Hi,

I'm trying to download items using smart gallery. the problem is that
anytime I click on an item, it looks as if it download it, but at the end
I get the following message: "Failed to install content during decryption. Please try to reinstall it, or contact support.".
After that, it seems like some items within a pack where installed, while other didn't.

This happens to me on every pack I try to install.

Thanks in advance,
Yossi

OS: Windows 10

8
3071

Bug

Submitted byyossigolan 2020/12/01 09:53:03

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COMMENTS (8)

davidharrington1991 2020/12/17 05:10:28

Im having this same problem. I have included a zip of my CMS folder in my post here 


https://www.reallusion.com/FeedBackTracker/Issue/Reallusion-Hub-wont-open-at-all

Feedback Tracker Admin 2020/12/21 09:24:51

Hi davidharrington1991

Thank for your reply, I will check your post there!

Tina

yossigolan 2020/12/02 06:53:21

I've reinstalled it and it fixed it, but after 2 package installations, it began happening again.
I had to shutdown iclone and reopen it, and it began working again.
I believe there is a bug that causes it to lose sync or something.

Feedback Tracker Admin 2020/12/14 06:34:26

Hi Yossi

Did this issue happen again?
Feel free to let me know if any!

Thank you
Tina

Feedback Tracker Admin 2020/12/03 04:07:18

Hi Yossi

This is a complicate situation and it also randomly shows in our end.
So we need you to help us clarify the root cause.
Please go to path C:\ProgramData\Reallusion and you will find a folder named "CMS", "Copy" this folder and paste it to other path, then zip the folder, upload the zipped file to cloud, provide download link to us, we can identify some necessary info, you can set your next post as private if you want.
And could you please try to uninstall the installed pack, and install it again, check if same message popup again? This may be also a condition to help us find the question.

Thanks for your help
Tina

lianchiu 2020/12/02 03:57:21

try to uninstall and reinstall the Smart gallery plug-in in HUB. hope it will help

Attachment:

Screenshot 2020-12-02 115404.png

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