Votes
2
Product:
Character Creator 3
Version:
3.04
Status:
Assigned
Issue 6122
Stuck on Login Screen
Character Creator 3.04 is getting stuck on the login screen. After about 10 minutes it will tell me Login Failed. I have used multiple accounts to try to sign in, and nothing works.
OS: Windows 10
Attachment:
  • Character Creator Stuck.jpg
  •  12
  •  1924
Bug
Submitted bytbelljr004
1 23
COMMENTS (12)
Feedback Tracker Admin
Hi tbelljr004,

Good to see you already fixed the issue!
If there's any other problem, feel free to use Feedback Tracker and let us know!
Thanks for your feedback once again!

Calvin
Reallusion.
tbelljr004
ShadyKillas you were right, I downloaded the AGESA ComboAM4 1.0.0.3ABB driver, and it fixed the issue.
tbelljr004
I also have an ASUS Mobo. You could definitely be on to something. It's really strange that we can log into the Reallusion Hub, but the same credentials won't get us through the authorization server through CC3. I wonder what's different between the Reallusion Hub authorization process and the CC3 process.
ShadyKillas69
I have that same processor. I think it might be related to zen 2 with things like destiny 2 not running and some linux distros not loading. I also saw your post and replied to it on the forums. I have an asus motherboard and as if yet there is no AGESA 1.0.0.3 ABB update for those (I just checked MSI as well and they have no update as of this post) while it seems like gigabyte does have new BIOS updates that might fix some of these issues. To be fair I'm not sure if that is the issue or if reallusion needs to do something on their end to fix it.
ShadyKillas69
I am assuming that it is. I am waiting on the bios updates to my motherboard model at the moment but for now I think you can close this out.
Feedback Tracker Admin
Hi ShadyKillas69,

Because tbelljr004 already fixed the issue after upgrade to AGESA Combo AM4 1.0.0.3ABB driver.
Can you try to upgrade to this version, and try to login via CC once again to see if the issue still exist?
Thanks for your help!

Calvin
Reallusion.
tbelljr004
Yup, ShadyKillas it happened after I built a new computer with Ryzen 3700x
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