Starting Motion Live Plugin causes a freeze

Votes
0

Product:
iClone 7

Version:
7.41

Status:
Active

Issue 6025

Starting Motion Live Plugin causes a freeze

Everything loads up fine until I try to load the motion live plugin. A black box appears where the motion live panel used to and the application freezes. I have uninstalled everything and re-installed multiple times. I just bought this software so I am not sure what is going wrong.

OS: Windows 10

Attachment:

crash.PNG

7
2209

Bug Motion LIVE

Submitted byjobycat 2019/06/01 18:12:37

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COMMENTS (7)

Feedback Tracker Admin 2019/06/13 03:53:35

Hi jobycat,

Can you provide system information file to us?

Molly
Reallusion

Feedback Tracker Admin 2019/06/06 04:38:08

Hi jobycat,

Please provide system information file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion

jobycat 2019/06/06 04:16:40

Nevermind, I found the version for Motion Live

1.02.1203.1

jobycat 2019/06/06 04:15:59

iClone 7 version 7.41.2525.1


I cannot tell you the exact version of motion live because it is crashing, but it is the version that is currently available as of today.

Feedback Tracker Admin 2019/06/06 02:09:36

Hi jobycat,

I have got your file, we will check this issue.Thanks for your help.
 
Can you tell me your version of iClone and Motion Live?You can find it in about menu.

Molly
Reallusion

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