Votes
0
Product:
Character Creator 3
Version:
3.22
Status:
Assigned
Issue 6757
Smart Gallery not working
The Smart Gallery won't let me select anything from the content window (Project, Character, Hair etc). It gives no feedback when clicking on it, the same is true under both "Pack" and "Item". If I select from the thumb nails, I am able to select and open the files. Because of this, I can't try out things I don't already own. I have tried to reinstall the smart gallery multiple times.
OS: Windows 10
Attachment:
  • Screenshot_2.png
  •  3
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Submitted byattensi
1
COMMENTS (3)
LeweezythaAnimator
not working
Feedback Tracker Admin
Hi LeweezythaAnimator,

I want to know that the situation of your Smart Gallery not working is as the description above. If it is, you can follow the resolution below. If not, can you give me a much clearer description, so I can check your status quickly. Thanks for helping.


Soya
Reallusion
info_695810
I had the same issue, the .bat fixed the problem. Thank you.
Feedback Tracker Admin
Hi billing_49,

We have identified this issue as a bug. It happens on systems with HID-compliant touch screen installed.
Please try to apply the following hotfix and see if it works.

1. Download the TouchScreenHotFix.zip: https://bit.ly/2vJna7I
2. Extract the downloaded file to your local drive.
3. Make sure iClone and CC are closed.
4. Double click on the batch file in the extracted folder to apply the hotfix
    iClone7: IC7ReplaceQtPlugin.bat
    CC3: CC3ReplaceQtPlugin.bat

Irving
Reallusion
1