Votes
0
Product:
Character Creator 3
Version:
3.04
Status:
Not Reproducible
Issue 5849
Save Custom Assets
No matter the character or asset i;m not able to save a custom asset. In the past i had no problem with this as i already got a few hair assets saved in the custom tab. But im trying to save a new one and no matter what section in the content tab im in i cant save a custom asset. Help please
OS: Windows 10
Attachment:
  • Screenshot (13)_LI.jpg
  •  12
  •  218
Submitted byedorseey03
1 23
COMMENTS (12)
edorseey03
The program is working fine now, i couldn't relocate the appdata location so i just rest my pc as i was having issues with other software i have.
Feedback Tracker Admin
Hi edorseey03,

After we checked your log file, found some weird point, so we need further information to identify clearly.

First, please download this zip, then follow the same step like last time.
https://drive.google.com/open?id=1z3h9UoKWti4PaNqf2XqSjvpHb9tZfxSO
And send your log file to us.

Second, we need your Reallusion's Registry data, and your computer hardware data(Dxdiag).
Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Third, after you finish last two steps, please uninstall your CC3 & CC3 Pipeline Extension, then install it again, see if the problem still exist.

Once again, thanks for your help and patience.

Calvin
Reallusion.

edorseey03
alright thanks
Feedback Tracker Admin
Hi edorseey03,

We have got your file, and will investigate it as soon as possible.
Thanks for your patience.

Calvin
Reallusion.
edorseey03
Got it i have two that's similar to your attached image so i attached both
1 23
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