Votes
0
Product:
Character Creator 5
Version:
5.05
Status:
Not Reproducible
Issue 12432
Retopologize Base for High Normal Bake is not working in CC4/5
From the Forums (per Peter):

Hey, Peter. Just a head’s up but it appears that the Retopologize for Base for High Poly Normal Bake is broken for both CC4/5. Kiddo was trying to get some practice using Substance Painter and noticed the arms and fingers are all jacked up. I gave him my copy of CC4, since I upgraded to 5 and when I tried using 5 on his character, we found the same problem. Works fine in CC3, though. I did a quick test so I could show you. I just exported his character in CC3, so he could get his work done, but I just wanted to let you guys know. I don’t know how much of a priority this is and whether nor not I should add this to the bug tracker.
OS: Windows 10
Attachment:
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Bug
Submitted byRoom101Studios
1
COMMENTS (1)
Feedback Tracker Admin 
Hi Room101Studios,

Thank you for bringing this issue to our attention.

To ensure we are reproducing the issue using the exact same workflow and feature as you, could you please provide:

   1. The Project File: The original character file before export.

   2. A Screen Recording: A short video demonstrating your step-by-step process. Please specifically show us which menu or option you selected to trigger the "Retopologize" process.

Seeing your actual operation steps will help us locate the specific feature causing the distortion and fix it faster.

Please upload the files to a cloud service and share the link with us.

Best regards,
Kayla
Reallusion
Feedback Tracker Admin 
Hi Room101Studios,

We are following up on your ticket.

In addition to the project file requested earlier, we are very interested in the specific settings you used during the process.

Different parameters in the export or baking panel can lead to vastly different results. Could you please share screenshots of the settings panel you used?

Specifically, we would like to see:

The Export FBX dialog settings.

Any InstaLOD / Remesher settings if you used them inside CC.

The Bake settings panel.

Seeing exactly which boxes were checked will help us replicate the "jacked up" arms and fingers issue on our end.

Best regards,
Kayla
Reallusion
1