Votes
0
Product:
iClone 7
Version:
7.82
Status:
Closed
Issue 7327
Rendering stops and iClone is not responding
trying to export as mp4 and rendering cant be completed
OS: Windows 10
Attachment:
  •  6
  •  976
Bug
Submitted byahingel
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COMMENTS (6)
ahingel
but today crashes when  i was trying to save a project and crashed in the middle of the saving process and i lost my project and i cant reopen it :(
Feedback Tracker Admin
ok.I will close this issuse.If you find other bugs,you can create a new ticket.Thanks.

Molly
Reallusion
ahingel
yes im sorry 
i meant for that last scene what i was doing, before i press to save the project(not rendering)
i dont remember something more :(
i didnt do something weird or unusual though
Feedback Tracker Admin
I mean this: i was trying to save a project and crashed in the middle of the saving process

We hope to know more information.

Molly
Reallusion
ahingel
in both cases though they were non standard characters
ahingel
unfortunately no i dont remember now
it was an easy scene though
the only kinda unusual was that i had animated on prop the link and unlik feature
but the crash happened when it started to  render
Feedback Tracker Admin
Oh,that's a bad new.Did you remember what you did before iClone crash?

Molly
Reallusion
ahingel
no its ok now 
i recreated it from the beginning
Thank you
Feedback Tracker Admin
Hi ahingel,

Did you need to restore project?

Molly
Reallusion
Feedback Tracker Admin
Hi ahingel,

Please provide your project file to us.I will ask RD to try to restore it.I will release this issuse.Thanks.

Molly
Reallusion
ahingel
no, this one it didnt happen to me again since then as i can remember
Feedback Tracker Admin
Hi ahingel,

Did it stll happen in iClone v7.91?We fix a similar bug in iClone v7.91.

Molly
Reallusion
ahingel
it started lately to happen on avi and png sequense too
it stops during rendering
ahingel
it happened exact at the same frames, or somewhere in the middle . i also had video texture for water surface , and i think video texture for bump too, if that helps
Feedback Tracker Admin
Hi ahingel,

Did it happen always or only in the second render when you switch camera ?

Molly
Reallusion
ahingel
it happened the last week not before. yes the projects were similar to each other cause i copied pasted them with some few changes

i had enabled toon shading, had some objects hidden, and the project was over 1,500,000 triangles. if that helps. 
png seq and avi export fortunately works. 

im sorry i cant share the project
Feedback Tracker Admin
Hi ahinel,

We can't reproduce it with only these information.We need your project to identify the problem.Your project is only for our test,you can use Private Comment if you want to keep it private,others can't see it.If you still can't share it,maybe would you like to provide a simple project which you can delete some objects,but still can reproduce it?
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