Hi ahmeepro,

1. It seems the installation of crashed when installing and the HUB hasn't been 
configured to have access to the internet.

Open the Registry Editor by hitting Start and typing “regedit.” Press Enter to open Registry Editor and give it permission to make changes to your PC. Delete the following files: RLCheckList、RLReToken、RLToke (Path: \HKEY_CURRENT_USER\Software\Reallusion)

2. I've tried to uninstall, but I keep getting and there is a newer version installed error. How can I uninstall manually?
 
Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3865" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion

Hi ahmeepro,

I hope you will be able to provide the information.

Reallusion.

Thank you for your feedback.

Please capture a screen shot and attach it in your next comment. or capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Please provide your Log file and DxDiag file to help us identify the problem.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

To get the Log file:
C:\Users\(UserName)\Documents\RLLauncher.log

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3865" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion