Program Crashed and shut down

Votes
0

Product:
Cartoon Animator 5

Version:
5.33

Status:
Assigned

Issue 11890

Program Crashed and shut down

Again, the program crashed while adjusting "transform" positions &/or size.

I am still unable to find the crash dump file per your instructions via email.

OS: Windows 11

Bug Animation

Submitted by121jon331 2025/03/19 22:43:45

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COMMENTS (11)

121jon331 2025/03/27 16:12:53

Here you go.

https://drive.google.com/file/d/1WkP0u4ozVejwbZqR6Jn5coahBDgz3ted/view?usp=sharing

I am still confused as to why there isn't a current crashdump file ... for example...from yesterday???

Thanks,
Jon

121jon331 2025/03/26 18:29:46

Private Comment

Feedback Tracker Admin 2025/03/27 01:55:59

Hi 121jon331,

In your first screenshot, there is a file named CartoonAnimator.exe.13120.dmp inside the CrashDump folder. This file contains information related to the crash. Could you provide this file to us?

Allen
Reallusion

Feedback Tracker Admin 2025/03/25 01:20:01

Hi 121jon331,

I'm glad your issue has been resolved. I will submit your project to the development team for further review. Thank you.

CTA5_WER_ON.reg only needs to be executed once. If a crash occurs afterward, a .dump file can be found in the path described in the message.

Allen
Reallusion

121jon331 2025/03/24 15:16:05

Private Comment

Feedback Tracker Admin 2025/03/24 02:59:35

Hi 121jon331,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion

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