Hi Support Team,
I've got a cc3 smart gallery content licensing problem.

Our studio has been using CC3 for our character needs for a number of years, often utilizing content purchased through the reallusion content store. I've myself worked using this pipeline dozens of times over the last couple years, and thought I was very familiar with your licensing system.

I've found that one of the content packs we have purchased and used several times in the past has suddenly begun failing it's licensing check.

The pack in question is:
"Medical Outfits" uploaded by user "Arik".
Content ID: JCC7c16749409fe20cd5
I've attached a screenshot of the pack in question. I would include the URL but it seems that the user Arik and the Pack in question are no present on the CC3 content Store.

Clicking "view product page" link the smart gallery takes me to Content store splash screen.
Clicking the "Arik" link on the Product information panel takes me to a user search page on your website with no results found.
Clicking the "Activate Purchased Items" or "Activate Entire Library" buttons has no effect.

We have in the past certainly purchased this pack and shipped a number of characters using the included assets so I'm at a loss for why it stopped working, I did not update CC3 since last use and I am using the same reallusion account.

I am using Reallusion Hub version 5.51.4717.1
I am using Character Creator version 3.44
I am using the matching CC3 Pipeline Extension
I have uninstalled and reinstalled the content pack.

Any guidance or support your team can give me to get this pack working again would be greatly appreciated.
Thanks so much!