Votes
0
Product:
Character Creator 3
Version:
3.22
Status:
Not Reproducible
Issue 6966
Only Export of certain Cloth causes real engine 4.24 to crash
Hi,

I encounter problems when importing into unreal engine 4.24 using auto-setup for UE4 for certain garments in the bundle CC Essential Clothing & Fabric buy on May 27th 2020 in Export Version, AND Professional Outfits-Cloth Bases Bundle

When I import an buged cloth :

Unreal Engine Crash and back to desktop with

LoginId:59b733674021acb387dc399f5ce143c2
EpicAccountId:27d70f5257be412a881a82dbea1e09a8

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000b0

UE4Editor_UnrealEd
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
user32
user32
UE4Editor_ApplicationCore
UE4Editor
UE4Editor
UE4Editor
UE4Editor
UE4Editor
kernel32
ntdll

I spend expensive for professionnal software for make professionnal game project.

Can you contact me by mail on karim@saphirstudio.com for explain to me how solve this bug as soon as possible ?

Project in Production phase.

thanking you in advance for the help you will give me and my team.

I send you my greetings,

Karim Spinedi
Game Director - Project Chloe
Geneva
OS: Windows 10
  •  12
  •  5486
BugAuto Setup for UnrealPipeline (Export/Import)Pipeline Extension
Submitted bykarim_701963
12 3
COMMENTS (12)
Feedback Tracker Admin 
Hi karim_701963,

Please send this FBX for us (Include .Fbx & .json & textures folder & .fbm)
Thanks for your help!

Calvin
Reallusion.
karim_701963 
Plugin enable, 

checked, first picture,

end import but not start auto-setup, secund picture

end and no material. last picture
Attachment:
  • Annotation 2020-07-03 094815.png
  • Annotation 2020-07-03 094815-2.png
  • Annotation 2020-07-03 094815-3.png
12 3