Votes
0
Product:
Character Creator 3
Version:
3.22
Status:
Not Reproducible
Issue 6966
Only Export of certain Cloth causes real engine 4.24 to crash
Hi,

I encounter problems when importing into unreal engine 4.24 using auto-setup for UE4 for certain garments in the bundle CC Essential Clothing & Fabric buy on May 27th 2020 in Export Version, AND Professional Outfits-Cloth Bases Bundle

When I import an buged cloth :

Unreal Engine Crash and back to desktop with

LoginId:59b733674021acb387dc399f5ce143c2
EpicAccountId:27d70f5257be412a881a82dbea1e09a8

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000b0

UE4Editor_UnrealEd
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
user32
user32
UE4Editor_ApplicationCore
UE4Editor
UE4Editor
UE4Editor
UE4Editor
UE4Editor
kernel32
ntdll

I spend expensive for professionnal software for make professionnal game project.

Can you contact me by mail on karim@saphirstudio.com for explain to me how solve this bug as soon as possible ?

Project in Production phase.

thanking you in advance for the help you will give me and my team.

I send you my greetings,

Karim Spinedi
Game Director - Project Chloe
Geneva
OS: Windows 10
  •  12
  •  2143
Submitted bykarim_701963
12 3
COMMENTS (12)
karim_701963
Hi Calvin,

Thanks for answer.

my problem has move into an other.

No more crash... Auto-Setup 1.04 for UE 4.24.3 AND 4.25.1 don't start when I import a character. 

Plugin ask for normal/low/hq, then after import, it don't create MATERIAL....

Must use Auto-Setup 1.03 for UE 4.24.3 but render of material not complete costumize just material instant of RL_Standard for all, EYE, HAIR, SKIN, CLOTH.....

I have create blank ue 4.24 and 4.25 and paste respectif Plugin file and CC_Shaders, nothing at all, same result plugin DO NOT START.

Clear cash, temp, download once again plugin, install into a new blank project, and all, no result.

The good news UNREAL DON'T CRASH .

What can I must to do for use the plugin into UE 4.25.3 ?

Help will very accepted Calvin,

Karim Spinedi
Game Director - Project Chloe
Geneva
Feedback Tracker Admin
Hi karim_701963,

Thanks for your feedback, and sorry for the late reply.
Could you provide your fbx to us, so that we can check the issue properly.
You can upload to cloud service such as Google Drive, and attach the download link in your next comment.
Also you can set comment as private if you want.
Thanks for your help.

Calvin
Reallusion.
12 3