Votes
0
Product:
Character Creator 3
Version:
3.22
Status:
Not Reproducible
Issue 6966
Only Export of certain Cloth causes real engine 4.24 to crash
Hi,

I encounter problems when importing into unreal engine 4.24 using auto-setup for UE4 for certain garments in the bundle CC Essential Clothing & Fabric buy on May 27th 2020 in Export Version, AND Professional Outfits-Cloth Bases Bundle

When I import an buged cloth :

Unreal Engine Crash and back to desktop with

LoginId:59b733674021acb387dc399f5ce143c2
EpicAccountId:27d70f5257be412a881a82dbea1e09a8

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000b0

UE4Editor_UnrealEd
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_AssetTools
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_ContentBrowser
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_Slate
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
UE4Editor_ApplicationCore
user32
user32
UE4Editor_ApplicationCore
UE4Editor
UE4Editor
UE4Editor
UE4Editor
UE4Editor
kernel32
ntdll

I spend expensive for professionnal software for make professionnal game project.

Can you contact me by mail on karim@saphirstudio.com for explain to me how solve this bug as soon as possible ?

Project in Production phase.

thanking you in advance for the help you will give me and my team.

I send you my greetings,

Karim Spinedi
Game Director - Project Chloe
Geneva
OS: Windows 10
  •  12
  •  2288
Submitted bykarim_701963
1 2 3
COMMENTS (12)
karim_701963
Hi Calvin,

For illustrate my import process because maybe i do not true.

0 - Click on import and select file to import;
1 - Auto-Setup Ask Normal/Lower/HQ (First picture);
2 - Import ue 4.25 for skeleton_mesh (Secound picture);
3 - During import No Auto-Setup Start notifications; (third picture);
4 - After Import no materials created (4th picture);

Is my process correct ?

Thanks for your help.

Karim Spinedi
Game Director - Project Chloe
Geneva
Attachment:
  • Step_01.png
  • Step_02.png
  • Step_03.png
  • Step_04.png
karim_701963
Hi Calvin,

Here you are :

www.saphirgamesstudio.com/upload/Download/Clothes_01.zip

It the model which I try to import.

Thanks for your help.

Karim Spinedi
Game Director - Project Chloe
Geneva
Feedback Tracker Admin
Hi karim_701963,

Please send this FBX for us (Include .Fbx & .json & textures folder & .fbm)
Thanks for your help!

Calvin
Reallusion.
karim_701963
Plugin enable, 

checked, first picture,

end import but not start auto-setup, secund picture

end and no material. last picture
Attachment:
  • Annotation 2020-07-03 094815.png
  • Annotation 2020-07-03 094815-2.png
  • Annotation 2020-07-03 094815-3.png
Feedback Tracker Admin
Hi karim_701963,

Thanks for the reply.
Did you check your Plugin Manager to see if Auto Setup exist?

Calvin
Reallusion.
Attachment:
  • PluginManager.jpg
1 2 3