My live face is not connecting with iClone 7

Votes
0

Product:
iClone 7

Version:
7.73

Status:
Closed

Issue 6767

My live face is not connecting with iClone 7

My Iphone and Computer connected to same WiFi network, I enter the IP address in iClone as shown in iPhone and it showing failed to connect .

Please help me

OS: Windows 10

Attachment:

image.jpg

2
1763

Bug Motion LIVE

Submitted byharexcivil 2020/04/09 14:40:35

COMMENTS (2)

Feedback Tracker Admin 2020/04/30 08:15:48

Hi harexcivil,

Are you still experiencing this problem?
Our service team already contacted you but had no response.
If the problem still persists, please contact support as per following link:
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

Irving
Reallusion

Feedback Tracker Admin 2020/04/22 17:10:14

Hi harexcivil,

Sorry to hear you are having problem with iPhone LiveFace.
This issue may be related to the network or firewall settings of your machine.
I have helped you submit this issue to our online support system. The support team will contact you via email within 48 hours and will help you resolve this issue.
We apologize for the inconvenience and hope it will be sorted out shortly.

Irving
Reallusion