Votes
2
Product:
Character Creator 3
Version:
3.41
Status:
Not Reproducible
Issue 7862
Marge beard and browns into one object
hi there when ever i try to export the character with (Marge beard and browns into one object) option. i face the issue program crash and close.
OS: Windows 10
Attachment:
  • Capture.PNG
  • Capture1.PNG
  •  2
  •  287
Submitted byskytemplegames
1
COMMENTS (2)
Feedback Tracker Admin
Hi skytemplegames,

Does this issue still exist?
If so, did it happen in every project?
Please provide one of your project that will cause crash issue to us.
You can upload to cloud service such as Google service, and attach the download link in your next comment.
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin
Hi skytemplegames,

Thanks for your feedback.
Please provide your system info and crash dump, so that we can clarify the problem.
You can reference this page to know how to get your system info: https://www.reallusion.com/FeedBackTracker/Home/HowToGet
And here is the solution to create a dump file when you face the program crash message.
Step1. Program crash, a message appears.
Step2. Don't close the message, then open your task manager.
Step3. Find the CC3 Program in Processes List, then right-click on it and select the "Create dump file".
Step4. Attach your dump file by using the cloud driver, and attach the download link in your reply.


Sorry for the inconvenience.

Melvin
Reallusion.

1