Votes
0
Product:
iClone 7
Version:
7.8
Status:
Closed
Issue 7126
Live Link gets messed up with face covering helmet
I have tried 2 different helmets with 3 different textures. I have tried it with the helmet attached to the avatar and I have tried it with the helmets linked to the avatar. What arrives in UE is not usable. The texture is messed up. Some normals get flipped. The face texture looks also bad.
OS: Windows 10
Attachment:
  • Bug.jpg
  •  3
  •  716
Submitted bycinemyscope
1
COMMENTS (3)
cinemyscope
Hi,
I would submit the file but your system does not permit the attachment of iClone files and I do not have a compression software installed om my system to convert the iClone file to a zip or rar file.
Do you have a link for me to where I could upload to?
Sincerely:
Joerg
Feedback Tracker Admin
Hi cinemyscope,

I have got it.Thank you very much.The character in your Unreal picture looks like PBR shader.But I transfer to Unreal with Digital Human shader.I can also transfer well when I attach the Helmet to character.The Helmet look fine except Visor.Can you tell me your Auto Setup version in your Unreal Project or Engine?

Molly
Reallusion
Attachment:
  • 21.jpg
cinemyscope
Private Comment
Feedback Tracker Admin
Hi cinemyscope,

If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Then attach the file in your next comment. 

Molly
Reallusion
cinemyscope
Hi,
I actually just sent an e-mail to Reallusion about this.  The solution was to live link the helmet separately from the model wearing it.  Here is a link to the discussion that ultimately lead to figuring out what was going on:
https://forum.reallusion.com/454324/I-think-there-is-a-bug-in-the-Live-Link
Thank you for responding!
Joerg
Feedback Tracker Admin
Hi cinemyscope,

I'm very happy to hear it.But we still need the character with helmet to find the cause.If you have sent character to us in e-mail,please tell me which Reallusion email you sent.If you haven't sent,can you provide it?

Molly
Reallusion
Feedback Tracker Admin
Hi cinemyscope,

Thank you for your feedback.

Please provide your character to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion

1