Issues with content that I bought from market place

Votes
0

Product:
Character Creator 3

Version:
3.3

Status:
Active

Issue 7304

Issues with content that I bought from market place

Dear friends,

I bought Summer Dresses for Ivonne, Rompers for Ivonne, Shorts & Shirts for Robert items. But unfortunately I can not use any of of them

When I try to use them they show as if they are a trial version.

Please find attached images to see the problems as well as image with my inventory list where you can see from it that I bought those items.

Thank you in advance for your help

Best regard, Tanja

OS: Windows 10

Attachment:

for R3.png
for R2.png
for R.png

Contents

Submitted byst180492 2020/09/25 18:16:03

COMMENTS (3)

Feedback Tracker Admin 2021/04/14 06:32:57

Hi Tanja,

You can open a new support ticket to our technical support system. They will help you immediately. 


Sincerely,
Soya
Reallusion

st180492 2021/02/01 16:38:37

Dear Soya,

thank you for your response. But I still did not resolve this issue

can you help me with it

thank you in advance,
Tanja

Feedback Tracker Admin 2021/02/01 01:45:56

Hi Tanja,

I want to make sure if the response you received from our technical support has solved your problem? If not, did you encounter any difficulties and need our help?

If you have used other methods to solve this problem, you are also welcome to tell us how to solve it. Thank you so much.


Sincerely,
Soya
Reallusion Inc.