Votes
0
Product:
iClone 7
Version:
7.41
Status:
Closed
Issue 5896
Invalid CC3 character
The project file is currently 913Mb with one CC3 character. As I am working away with the CC3 character, all of a sudden I get the message in the picture that iClone 7 declares the CC3 character is now an invalid Avatar. Huh?

I shut down iClone 7 and try to restart the program after a few minutes and it will not start. Once I reboot my PC I have no problems with the Project file, but this is an aggravating situation. Previously, I started to notice the clothes would just disappear from the CC3 character. I would then have to click the character and double-click, again clicking too many times, to get the clothes back on the character. That should not happen, ever. The Scene Manager showed the clothes were there, but all I saw was a naked woman.

To fix this problem, perhaps a "user defined" temp folder size option would be appropriate. With that option, I can choose where and how much of my resources are given to a "paging" file. Right now, you can not tell how big the "temp folder" is.

I submitted an earlier Ticket for help, and yes Molly is currently looking at my last issue, so this begs the question that there are "limits" to this program as the Project file grows. I was told to "create as big of a Project file that I wanted" and that advice is inappropriate if "clothing, for example, disappears" for no reason at all or the CC3 character becomes invalid. If I add another character, I can only suspect this will cause if more problems and at that point I just don't know what to do.

The whole point of using your software is to create an environment that is believable to some degree, and trust me, I have pared down that scene as much as possible since it is just one room. If I make it a 2D, it become stupid. If I was to export this Project file to Unreal or Unity, I can only suspect that would also be a nightmare.

I tried this with iClone 6 and 3DXchange Pipeline 6 and that was so incomplete that it really does not work seamlessly. Period. This is why I was unwilling to pay for the upgrade to 3DXchange Pipeline 7. It has problems.

Now with a CC3 created character suddenly being declared invalid, the "nightmare" is here. This becomes an issue when all of a sudden you spend way too much time fixing issues that should not be issues.
OS: Windows 10
Attachment:
  • 2019 APR 04 CC3 Character Invalid PNG.png
  •  7
  •  1891
Bug
Submitted byTucsonDoobie
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COMMENTS (7)
TucsonDoobie
Molly,

The solution appears to be a 4096 resolution with HIGH texture compression. The GTX 1060 6Gb is not "over flowing" with errors anymore. 

I also haven't crashed since doing this. I have left iClone running for 3 days solid without a hic-cup, so that's pretty amazing!

...d
Feedback Tracker Admin
Hi BeeFlowerPower,

Did Iray stop render when Iray was error?Yes No,please close iClone,and try it again.Last time you said the project was too largeļ¼Œcan you save one small project which can reproduce this issue to us?

Molly
Reallusion
TucsonDoobie
Molly,

Another project that hasn't crashed but shows that IRay on the NVidia GTX 1060 6GB failed during Scene setup. I did "turn on" WER. Is there anyway to capture those settings from this file so I can send them?

Attached is picture showing Error.

...d
Attachment:
  • SISTERS CAVERN IRay ERROR GTX 1060 PNG.png
Feedback Tracker Admin
Hi BeeFlowerPower,

Please provide crash dump file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Molly
Reallusion
TucsonDoobie
Molly,

The Project file has grown to 1.2 Gb and I don't have enough room on DropBox to upload.

I have found that I "need" to re-boot after loading and rendering such a big file. I tried using 3DXChange Pipeline 6 to "dump" the iClone temp file located on an dedicated 100Gb USB drive, but I then iClone gave me 3 separate "FATAL ERROR: Access of invalid tag "3373934", on another crash "78538", and yet another crash "15901". I did experience "renderings" that would suddenly throw me out of iClone for no reason. No error or anything. The Invalid Tag errors occurred after I tried to re-load the Project file without re-booting.

Attached is a pic I took while this Project file is rendering. It looks like iClone software is not taking advantage of the whole PC memory on the mother board.

Dave
Attachment:
  • 2019 APR 25 CPU n MEMORY usage PNG.png
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