Iclone crash on startup - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.22

Status:
Released in 7.3

Issue 3983

Iclone crash on startup

Hello

I'd heard about this issue but this time this occurs to me.
the trial version of 7.22 crashes immediately on launch.

"...not working properly "

I attached my system info please help me to figure out why.
I've updated to the latest driver as well. several install and uninstall ... and no success of course.

thank you

OS: Windows 10

Attachment:

10
2530

Bug

Submitted bymirHadi 2018/07/17 04:27:13

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COMMENTS (10)

mirHadi 2018/08/10 11:33:47

Hello

That worked!!!!!

I mean It's up, no crashing. 
but of course no plugins and no menus.. no nothing!

Feedback Tracker Admin 2018/08/10 06:19:33

Hi ha.jamshidi,

Can you rename the folder(C:\Program Files\Reallusion\iClone 7\Bin64\Plugin) ,then launch iClone again?

Please tell us the result.

Reallusion

Feedback Tracker Admin 2018/07/25 02:26:43

I have received your files, we will check this issue.

Reallusion

mirHadi 2018/07/19 17:15:43

Hi

I sent the required file via email.
thank you again

Feedback Tracker Admin 2018/07/18 02:07:52

Thank you for your feedback.

Please provide iClone startup log for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/uVs6WN

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3983" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion

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