Votes
0
Product:
iClone 7
Version:
7.22
Status:
Released in 7.3
Issue 3983
Iclone crash on startup
Hello

I'd heard about this issue but this time this occurs to me.
the trial version of 7.22 crashes immediately on launch.

"...not working properly "

I attached my system info please help me to figure out why.
I've updated to the latest driver as well. several install and uninstall ... and no success of course.

thank you
OS: Windows 10
Attachment:
  •  10
  •  2516
Bug
Submitted bymirHadi
1 2
COMMENTS (10)
mirHadi 
Hello

Thank you for the this version. 

yes, It loads fine and no crash.
Feedback Tracker Admin 
Hi ha.jamshidi,

We have built a test version for you, please download the zip file, unzip on your desktop. DO NOT overwrite the original iClone installation folder.
https://drive.google.com/open?id=1gH_T8Rm6BApnDNvzjFp_57tZLCJY1r_h

Run the iClone.exe in the unzipped folder, and let us know could it be launched?
\20180815.1\IC7.3dev_20180815.1\Bin64\iClone.exe

Reallusion
mirHadi 
Hello

I removed and copied back each and every one of the plugins, and found out these two plugins:

- ICAlembicExport.dll
- ICSlientIO.dll

are causing the Iclone to crash at startup.
Feedback Tracker Admin 
Hi ha.jamshidi,

Thank you for your reply. 

1. Please remove ICAlembicExport.dll in Plugin folder (C:\Program Files\Reallusion\iClone 7\Bin64\Plugin\ICAlembicExport.dll) to another folder, then launch iClone again.

PS: Don't Rename the Plugin folder(C:\Program Files\Reallusion\iClone 7\Bin64\Plugin)

2. If iClone still can't launch after removing, please remove IC3DXPlugin.dll  (C:\Program Files\Reallusion\iClone 7\Bin64\Plugin\IC3DXPlugin.dll), then launch iClone again.

 If iClone still can't launch, please tell us the crash dll in splash 

Reallusion
Attachment:
  • Splash dll.png
mirHadi 
please let me know If I need to do something else.
thank you
1 2