Votes
0
Product:
iClone 7
Version:
7.61
Status:
Closed
Issue 6372
Iclone V7.61 won't start
After the opening screen (small) it disappeared, (same with Character creator).
OS: Windows 10
  •  3
  •  796
Bug
Submitted byp.ernst
1
COMMENTS (3)
Feedback Tracker Admin
Hi, p.ernst,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
p.ernst
Thanks a lot for the help. Very usefull. 
After installing the "rollback driver" and the studiodriver it works.
Best wishes Paul
Feedback Tracker Admin
Hi, p.ernst,

Please check this issue and see if this is your case?
https://www.reallusion.com/FeedBackTracker/Issue/iClone7-CC3-don-t-launch-after-nVidia-driver-update

If your nVidia driver is 436.02 or above, please roll back your display driver to either the 431.60 game ready driver or the 431.70 studio driver for now, they will all work. We have reported this issue to nVidia and are working on it to find a solution.

For more information about this issue, please read the following links to check the ongoing status:

https://www.nvidia.com/en-us/geforce/forums/discover/310926/nvidia-drivers-43602-crashes-in-games-after-upda/

https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues?PageIndex=1

Regards,
Donnie
Reallusion
1