Votes
0
Product:
iClone 7
Version:
7.4
Status:
Assigned
Issue 5572
Iclone 7.4 and character creator crashes with Nvidia GTX 1080 and doesnt run on Nvidia Titan V with driver 417.35
Dear Reallusion!

I bought Iclone pipeline (CC 3dxchange) in september from you.
The program runs on Nvidia GTX 1080 series. Until december was no problem with running Iclone with nvidia driver 39... installed.
I installed the latest nvidia driver 417.35 in december and Iclone 7.4 and Character creator also crashes.

I have an Nvidia Titan V also. Iclone and character creator cannot run with this card.

Please help me solve this problem.

Waiting your kind reply

best regards
Levente SZabó
OS: Windows 10
Attachment:
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Submitted byLevi528
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COMMENTS (5)
WayN
Hi Levente,

Sorry for late reply and sorry we currently only have GTX1080/RTX2080 (Ti) cards, and the Titan V crash on the same PC which GTX1080 works remains an unknown issue to us.

Could you help to try "clean" install the driver as mentioned on NVIDIA reddit,
https://www.reddit.com/r/nvidia/comments/bbzpbo/driver_42531_faqdiscussion/
or
https://www.reddit.com/r/nvidia/comments/a5j1d1/driver_41735_faqdiscussion/?depth=1

Is Iray plugin installed ?

Thanks
cynsegura
Hi guys! I have graphic card nvidia 2080ti and having same problem. I contacted nvidia but they told me it is iclone programme. The problem happens when I add particles.
Please let me know.
I need to finish a work urgently 
Thanks!
Feedback Tracker Admin
Hi cynsegura,

Is your particle iParticle or iPkfx?

Please download registry from below link,and double-click "IC7-CC3-Rov-OFF-2".Try again.
https://drive.google.com/open?id=1B9ZP0MKbhkGDRK5KlwYQ_3-9DGITAuTP
https://goo.gl/b7KKFp

Molly
Reallusion
Feedback Tracker Admin
Hi cynsegura,

Please provide crash dump file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Molly
Reallusion
Levi528
Dear Reallusion!
Sorry for late answer, I can only answer on weekends.
I downloaded your files, and double-clicked  "IC7-CC3-Rov-OFF-2". Then I launched CC3 and Ic7.4.
With GTX 1080 seems like everything OK. But I changed the video card to TITAN V and the programs crashed same way before.

"Session freeze and/or feature conflict detected with current graphic device."

My question is, that with Titan V Iclone doesn't work at all? You see only that problem with GTX 1080? Because that seems to be solved. 
Or you send me this files to try to solve the crashing problems with Titan V.

I see that in your requested documentation Titan V is not listed.
But I am a little confused, because it is an expensive video Card, and in theory it has to offer much better possibilities than 1080.
And TITAN V is one year old, so I thought that it has to have software support.

If you can send me more files I can try with Titan V and answer you next weekend.
If you tried to solve me only GTX 1080 crashing problems, than thank you very much and it is seems like solved.
I have more questions If you dont mind, I put them Into another feedback.

Waiting Kind Reply

Best Regards
Levente Szabó
Feedback Tracker Admin
Hi Levi528,

Please download registry from below link,and double-click "IC7-CC3-Rov-OFF-2".Then Laucn IC7.4 & Character Creator3 again,and tell us result.

https://drive.google.com/open?id=1B9ZP0MKbhkGDRK5KlwYQ_3-9DGITAuTP
https://goo.gl/b7KKFp

Your help is highly appreciated.

Reallusion

animagic
Try with an earlier Nvidia driver that worked. 

For iClone it is not always necessary to use the latest driver, as updates often concern only support for the latest games.
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