IClone 7 freezes - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.02

Status:
Closed

Issue 3641

IClone 7 freezes

When you import a video, IClone plays it fine. Then you add a character or a prop like a tree, it freezes.

OS: Windows 10

3
1133

Bug

Submitted byzelodonio1 2017/11/15 22:12:56

COMMENTS (3)

Feedback Tracker Admin 2017/11/22 06:27:00

Hi, zelodonio1,

In that case, I will close this issue for now, if you find anything more, just new another issue.

Reallusion

zelodonio1 2017/11/20 23:14:06

I reinstalled IClone 6 and now Iclone 7 is working fine. Go figure!

Feedback Tracker Admin 2017/11/20 02:49:34

Thank you for your feedback.

Please provide the system information file of your PC and iClone crash dump file for further checking.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3641" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion