"Smart Gallery" plugin or the old install link. Only to be given the same instructions over and over on how to fix the problem that did not work the first time, nor the second or third time. I did not have this problem when it was time to pay. I should not have to fix it, you should!. the product is "Scanned Reality Characters", this time. Don't tell me to reset the database of my products, I did because there is so many it takes a lot of time for Iclone and CC3. I am not happy, I was looking forward that is why I bought all the characters.