I am writing to request assistance with an issue I am encountering in Character Creator 4(Including 5).

I am currently working on a custom head mesh created within CC4 and CC5. However, a watermark has suddenly appeared on the mesh, and I am unable to use the GoZ function to export it to ZBrush.

I suspect this may be caused by a cache error related to the Headshot plugin. Please note that I have already purchased and installed a valid license for Headshot 2, but the system seems to be unrecognized it, or it is falsely flagging the asset as a trial version.

Could you please guide me on how to resolve this watermark issue or reset the plugin cache so I can proceed with my work?

I have attached a screenshot of the error/watermark for your reference.