I get an error message - Feedback Tracker

Votes
0

Product:
Character Creator 3

Version:
3.0

Status:
Assigned

Issue 5179

I get an error message

I get an error message saying "Get new serial number error. No internet" see attached image below

OS: Windows 10

Related Issue: Character Creator 3 (Pipeline) crashes on start up (Issue 5162)

Attachment:

cc 3 error.PNG

4
1662

Bug General

Submitted bydaeotten 2018/09/29 21:49:10

COMMENTS (4)

Feedback Tracker Admin 2018/10/01 11:36:59

Thank you for your feedback.

Please provide your system information file and the Reallusion Hub log file to help us identify the problem.

Find Reallusion Hub log file here:
C:\Users\%username%\Documents\RLLauncher.log

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Please attach those files in your next comment.

Reallusion

daeotten 2018/09/30 13:04:21

Thanks  paulg625     I am using Satellite internet,  I believe I had some download issues before and had to go to my brothers to get on his wifi. I'm confident this will help.  Thanks alot

paulg625 2018/09/30 12:46:43

What type of internet provider do you have?  I am using Satellite internet and was having the same problem. I got lucky with my phone as a hot spot last night ( we live on the edge of LTE zone) and picked up a bar of LTE and got past the problem. Reallusion downloads have always had trouble like this. But this is the worse I've seen and if having trouble with this you will probably have trouble with the new RL downloader as it just fails no chance to retry.

toppro77 2018/09/29 21:54:21

I get the same error message when I try to open CC3. I followed all the directions in the email I was given on how to install the program, the pipeline and the resources.