Votes
0
Product:
Character Creator 3
Version:
3.0
Status:
Assigned
Issue 5162
Character Creator 3 (Pipeline) crashes on start up
I am trying to start Character Creator 3 pipeline version for the first time. I get a message window. Get new serial number error: no internet. then it locks up and closes. I have internet connection, obviously i am using it now to send this email. It is a satellite internet, this always causes minor problems when it comes to Reallusion software (doesn't cause trouble with other software) but I can usually work around it. In this case I don't get a second chance to confirm the hookup it just crashes.
OS: Windows 10
  •  4
  •  3706
Bug
Submitted bypaulg625
1
COMMENTS (4)
paulg625
Private Comment
Feedback Tracker Admin
Hi, paulg625,

Please also provide your network IP address, and these two log files:
C:\Users\%username%\Documents\RLLauncher.log
C:\Users\%username%\Documents\RLDownloaderMgr.log

You can use Private Comment if you want to keep it private.

Reallusion
paulg625
Here is the info you requested. 

Note: I believe the problem is related to the ping response time of my satellite system, as i was able to resolve the problem using my phone as a hot spot. Another user who had this same problem was also trying to setup CC3 using a Satellite internet link.   My ping is 550ms to 600ms but my download speed is usually 10mbps to 40mbps.  This has always been a problem with the Reallusion download and verification system.   

Would it cause trouble to adjust the no internet response time to accommodate this ping rate?  

Note: although i was able to use my phone to move forward would be nice if this problem was resolved for Satellite users because I don't have good service here and this system isn't portable. 
Feedback Tracker Admin
Thank you for your feedback.

Please provide your system information file and the Reallusion Hub log file to help us identify the problem.

Find Reallusion Hub log file here:
C:\Users\%username%\Documents\RLLauncher.log

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Please attach those files in your next comment.

Reallusion
1