iClone lipsync core includes 2 types of data.
G1~G6, and non-standard character are used the old type, they do not support these newer features ("Lips option" and "Reduce Lip Keys").
Data in CC character are enhanced, so these features can be used.
Feedback Tracker Admin
Is the character(fbx file?) convert to Non-Standard in 3DXchange?
This character is made by our company.
Is it absolutely impossible except for a cc character?
Let me know if there's any other way.