Votes
0
Product:
Character Creator 3
Version:
3.3
Status:
Released in 3.31
Issue 7131
Gimbal lock error when exporting FBX files from 3ds Max originated from Character Creator 3.
Gimbal lock error when exporting FBX files from 3ds Max originated from Character Creator 3.

Reproduce this issue by:

1. Create Game Base Male (or any character)
2. Export to FBX file with 3ds Max preset
3. Import to 3ds Max (3ds Max 2021) with default preset
4. Export to FBX file with default preset, and observe the errors/warnings (Se attached file 3dsmaxExportError.jpg)

This issue may be 3ds Max not able to handle FBX files fully, i have no clue, but I guess its in your interest that files exported from your tool chain actually is usable in other applications. Is there a workaround for this issue?

I have no problem importing your FBX files directly via the FBX sdk in to our engine, but some times you need to pass thru 3ds Max/Blender etc and fix stuff, and from 3ds Max i get this export error, and if I ignore them and try to import that FBX file in our engine (or any other app) stuff get weird...


Other issues related the FBX files exported from Character Creator 3.
3ds Max: FBX file with animation, if choosing keep bones when importing in Max, the head node animation go bananas.
Blender: FBX file with animation, and using the option [X] Sync root and Hip Motion, do not produce the correct result, character slides, animation not correct.

This two last issues maybe unsolvable from you end or there is workaround for this?

Regards
Anders Åkerfeldt
OS: Windows 10
Attachment:
  • ErrorMessage.jpg
  •  7
  •  1560
Submitted byanders_187857
1 2
COMMENTS (7)
Feedback Tracker Admin
Hi anders_187857,

This issue should be solved in CC v3.31.
In CC v3.3, there's a issue between Game Base and Blender, the bone axis was wrong when user import Game Base fbx into Blender.
We fix this issue, and should also fix this sliding issue either.
You can try v3.31 to see if it fixed.
Thanks for your help!

Calvin
Reallusion.
anders_187857
Private Comment
Feedback Tracker Admin
Hi anders_187857,

I've got your files. Thanks for your help!
Quick question, did this fbx file check the Sync root and Hip Motion option, cause I can see the sliding issue inside Blender?
Could you also provide your motionplus to us?

Calvin
Reallusion.
anders_187857
Hi!
Here is a link to the FBX-file

https://drive.google.com/file/d/1-NTQXwwjUcPA0Ht-8ASWOHnJJkeRLi53/view?usp=sharing


Conclusion:
The issue is not related to "[X] Sync root and Hip Motion option" i think after doing more tests, i think the issue just occur for me at the same time a started to use that export option.

Summary:
- Import in Blender -> Sliding feed animations
- Import in 3ds Max -> Leg animations is fine, but popping head animation occur when using option -> Bone Creation -> Leave as bones
- Import via FBX SDK to our engine -> Everything works fine.


Regards
Anders Åkerfeldt
anders_187857
Private Comment
1 2