Votes
0
Product:
iClone 8
Version:
8.65
Status:
Not Reproducible
Issue 12452
Failed to open project
Step to reproduce issue
1.Download the project
2.Launch the program
3. drag the downloaded project into the viewport


Actual error message pop up which shown in screenshot

Expected result
The project can be open correctly.
OS: Windows 11
Attachment:
  • WhatsApp Image 2026-01-21 at 1.38.03 PM.jpeg
  • WhatsApp Image 2026-01-21 at 1.36.24 PM.jpeg
  •  1
  •  61
BugPipeline (Export/Import)Video Mocap
Submitted bynikita12ambraskar
1
COMMENTS (1)
Feedback Tracker Admin 
Hi nikita12ambraskar,

Thank you for the report.

regarding the "Failed to open project" issue, we need to test the specific project file to identify the cause. Could you please provide the download link or attach the project file that you mentioned in step 1?

In the meantime, we also recommend updating your software to version 8.7. This latest version includes several critical fixes that might resolve the issue you are encountering.

Please let us know if the project opens correctly in v8.7, or send us the file so we can investigate further.

Best regards,
Kayla
Reallusion
Feedback Tracker Admin 
Hi nikita12ambraskar,

We are unable to reproduce the issue without the source file. Could you please upload the .iProject file or provide the valid download link?

Also, please try upgrading your iClone from v8.65 to v8.7 via the Reallusion Hub.

Version 8.7 fixes many known issues regarding file loading. It is very likely that the update will fix the "Failed to open project" error you are seeing.

Please keep us updated on the result.

Best regards,
Kayla
Reallusion
1