Votes
1
Product:
Character Creator 3
Version:
3.22
Status:
Not Reproducible
Issue 6885
Failed export using InstaLOD
Steps: export any character - even the default one (FBX clothed character) with InstaLOD "remesher" or "Merge Materials" option checked, I get an error - "process polygon reduction failed, please try again". Exporting the same character without the above options checked works fine (no error).

I uninstalled completely all your software, even Reallusion Hub. I even manually checked the registry to make sure there was nothing left. I also tried installing on different partitions (C - the default path and on my custom partition).

Please find below my PC hardware & software, in case it's important:
Windows 10
NVIDIA Studio Driver 442.92
MB: MSI Z370-A PRO
RAM: 16GB G.Skill DDR4
Proc: Intel Core i7 8700K
GC: 6GB Palit GeForce GTX 1060
OS: Windows 10
Attachment:
  •  7
  •  1054
Submitted byjehad_101778
1 2
COMMENTS (7)
anthonymurkar
I am still experiencing this bug in 2022...happens on any .FBX export using instaLOD.
Attachment:
  • Untitled2.png
Feedback Tracker Admin
Hi jehad_101778,

Please use the latest version and download this zip.
https://drive.google.com/file/d/1ZEs4bTJPsRtnTdM_1Zdw18IKtz2eP3g9/view?usp=sharing
And follow the steps describe in "How to use.txt", and provide the log file to us.
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin
Hi jehad_101778,

Currently, we didn't find the root cause, I'm so sorry about this circumstance.
We'll add some log in order to track the issue in next version, please wait for the upcoming version release.
Thanks for your patience and help!

Calvin
Reallusion.
jehad_101778
Hi Calvin,

Do you have any help for me? For the moment, I still can't use your software. 

Best
jehad_101778
Hi Calvin, 

thanks for your response.

1. There' s no problem with polygon reduction. The bug pops up only if I want to export any FBX character and the InstaLOD option is enabled (it doesn't matter if it's set to "Remesh" or "Merge Maretial (UV)" then a bug occurs   
2. I tried this as well. And I got "iAvatar has failed to export"

Best
Jehad
Attachment:
  • iavatar.png
  • export.png
1 2