Votes
2
Product:
Character Creator 3
Version:
3.22
Status:
Not Reproducible
Issue 6885
Failed export using InstaLOD
Steps: export any character - even the default one (FBX clothed character) with InstaLOD "remesher" or "Merge Materials" option checked, I get an error - "process polygon reduction failed, please try again". Exporting the same character without the above options checked works fine (no error).

I uninstalled completely all your software, even Reallusion Hub. I even manually checked the registry to make sure there was nothing left. I also tried installing on different partitions (C - the default path and on my custom partition).

Please find below my PC hardware & software, in case it's important:
Windows 10
NVIDIA Studio Driver 442.92
MB: MSI Z370-A PRO
RAM: 16GB G.Skill DDR4
Proc: Intel Core i7 8700K
GC: 6GB Palit GeForce GTX 1060
OS: Windows 10
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Submitted byjehad_101778
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COMMENTS (10)
andr3.hilary
Hi guys,
I think i solved the issue in my case. 
CC3 temporary operations and cache seem to be very sensitive to path format. 
In CC3/Edit/Preferences, check your paths for Temp folder and Cache folder. Try to have the cleanest path as you can (without any space, number, period etc...). That fixed the problem for me.
Hope that helps,
andr3.hilary
Same problem here in february 2022...

InstaLOD works for polygon reduction but i get this error while trying to export any .FBX with LOD enabled (even the default character).

I just spent arond 600$ for that softs, can you please make it work ? thanks.
Vladimir Chernyakov
anthonymurkar, did you fined the solution? Have same error
anthonymurkar
I am still experiencing this bug in 2022...happens on any .FBX export using instaLOD.
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Feedback Tracker Admin
Hi jehad_101778,

Please use the latest version and download this zip.
https://drive.google.com/file/d/1ZEs4bTJPsRtnTdM_1Zdw18IKtz2eP3g9/view?usp=sharing
And follow the steps describe in "How to use.txt", and provide the log file to us.
Thanks for your help!

Calvin
Reallusion.
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