Votes
1
Product:
iClone 7
Version:
7.93
Status:
Not Reproducible
Issue 8307
FBX export failure
When exporting FBX ( to any toolset), any character (even just a base avatar), with a hair asset that has a physics weight map fails.
If I delete the weight map then FBX export is successful.
I have found the same failure occurs in CC3.
As a work around for now I can bake any Hair physics, and then remove the physics weight before export. However it slows my workflow.
I need to export FBX for import into Blender.
I am running CC3 pipeline and iclone 7 with 3DXchange pipeline, so license is not the problem.
I have re-activated all assets and purchased assets from the help menu, cleared out my temp files as suggested by your support team.
Please can you investigate
Many thanks
OS: Windows 10
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Submitted byCGEN media
1
COMMENTS (3)
1stOffendment
Just had the same issue.  Thank you for pointing out the work around. It worked great  I have an NVidia 2080Ti and came across this in the recent NVidia forums (https://forums.developer.nvidia.com/t/hair-physics-via-iclone-or-other-option/211041).  Not sure if it might provide helpful trouble shooting information.  Mine failed same setup as OP here but I was trying to export out of iClone and not CC3.  Interestingly, I have another character in the same scene with the Real Hair High Ponytail setup but with a bun instead of the ponytail (i.e., no hair physics _ and that one exported fine.  (Not trying to hijack this thread, I just wanted to provide additional information in case it is helpful.
Feedback Tracker Admin
Hi 1stOffendment,

Can you provide your project to us?You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Molly
Reallusion
CGEN media
Hi, I have no project, its a simple base cc3 avatar when you start character creator, add a hair asset such as the chic bun that comes with cc3, or any hair asset that has a physics weight map. It then fails on FBX export unless you remove the weight map.
It is not project specific as it happens every time. I have since installed cc3 on a fresh windows 10 install to see if there is a bug in my system, but it has not changed anything.
Also the same error occurs when exporting from iclone 7 with 3DXchange, though I have found a work around by baking any motion, and then removing the physics weight map before FBX export. It's not ideal but it works.
And in cc3 I can remove the weight map before FBX export to get around the issue.
I am hoping that cc4 does not have the same issues.
Thanks
for your time.
Scott
Feedback Tracker Admin
Hi CGEN media,

Can you provide your project to us?If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Molly
Reallusion
Feedback Tracker Admin
Hi CGEN media,

I can export FBX with a hair asset that has a physics weight.Can you provide your project to us?

Molly
Reallusion
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