Votes
0
Product:
iClone 7
Version:
7.02
Status:
Released in 1.21
Issue 3411
FBX Export Crash when PBR Textures...same FBX export does not crash when PBR is switched to Traditional before export
Have a Genesis 2 iAvatar character imported through 3DXchange 6.
Upon using in an iClone 7 scene, textures can convert fine to PBR, and all renders fine within iClone 7.
If I attempt to export animation through iClone 7 FBX, get crash when textures are PBR. If I switch textures to Traditional, no crash.
This is not universal, has occurred only on some characters, have not identified a more specific pattern.

Error code is c0000005 - Access Violation

from web, 2 causes:
1) Accessing a stale pointer. That is accessing memory that has already been deallocated.
Note that such stale pointer accesses do not always result in access violations. Only if the memory manager has returned the memory to the system do you get an access violation.

2) Reading off the end of an array. This is when you have an array of length N and you access elements with index >=N.


Thinking one of materials might be an offending one, but could be all. Will update if any more specific finding occurs.
In meantime current workaround is to flip texture mats back to Traditional before export. Thx!
OS: Windows 7
  •  3
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Bug
Submitted byTonyDPrime
1
COMMENTS (3)
@Daymos_Visuals
Did you fix this issue? 

I have a similar problem taking a model from 3ds max, to 3dxchange then to iclone 7 all perfect then when i export fbx from iclone 7 it gives an error.

Its a robot with multiple mesh pieces... i tried reducing each part of the mesh until i was left with just the bones and that was when i had no errors

Something in the mesh is causing the error. It was using a vray material...  i tried changing all materials to standard... still has an export error.

So frustrating.

Other models export fine
Feedback Tracker Admin
Hi Daymos Visuals,

This issue has been fixed.Although you can't export FBX both,but the reasons are different.Please open a new issue,and provide your project file to us.Thank you.

Molly
Reallusion
Feedback Tracker Admin
Thank you for your feedback.

Please provide a project that will crash iClone 7 when export with PBR, and provide the iClone crash dump file for checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3411" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
TonyDPrime
Just went through all textures and could not isolate one which caused.  It may be due to a combination of them somehow when PBR.
1