Votes
1
Product:
iClone 7
Version:
7.8
Status:
Not Reproducible
Issue 7088
Display hangs
01/08/20
Since the latest update both Iclone and CC3 suffer from the display port constantly freezing for a second or two during pan rotate zoom actions. Rolling both Iclone and CC3 back cures the problem.
I have the latest drivers and updates for my system

02/08/08
Further tests have reveiled that the freeezing also occurs during playback in both realtime and frame by frame. It also doesnt matter which version of character is used or how many assets are attached to a character. Tests by loading scenes created in earlier versions of Iclone and CC3 display the same fault

I also use several other 3D programs none of which have this fault so I can rule out any system issue All indications are that this problem is only with Realusion products and a result of the Iclone updates.
OS: Windows 10
Attachment:
  • sysy.PNG
  •  5
  •  256
Bug
Submitted byblindman
1
COMMENTS (5)
blindman
I give up
blindman
Iclone doesnt hang,  the display window in iclone does.
IT has nothing to do with when the program is launched
it's when iclone or CC3 is running and the dipslay window within Iclone or CC3 is updating during a pan/ rotate or zoom, or playback is initiated the display window freezes for a second then lets go during each operation.
The display port freezing/ hanging only started after the latest updates to Iclone 7.8 and CC3.3 it didnt do it before the update.  
What ever the Realusion update did it effected the way both Iclone and CC  interacts with system graphics resourses. This is the issue 
You appear to be  trying to fix an application hang in relation to a launch. So unless you ask me for information about the problem I reported the I'm afraid I cant help you
Feedback Tracker Admin
Hi blindman,

Did you try to rename plugin folder and launch iClone?

Molly
Reallusion
Feedback Tracker Admin
Hi blindman,

Thank you for your feedback.

Did iClone always hang or only after launching iClone a moment?If always,please rename installation Plugin folder(Folder path: C:\Program Files\Reallusion\iClone 7\Bin64\Plugin), then launch iClone and try it again.If you don't install in default path,you can find installation folder by right-click iClone shortcut in desktop and pressing "Open File Location".

We need more system information file,please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion



Molly
Reallusion

Attachment:
  • 84.jpg
blindman
Further update
Unless a disk image is taken before updating users cant roll back iclone 7.8  CC3.3 as the restore method results in realusion products reporting initilsation failure. The conclusion here is that the realusion updates cause's the restore function to fail somehow
blindman
02/08/08
Further tests have reveiled that the freeezing also occurs during playback in both realtime and frame by frame. It also doesnt matter which version of character is used or how many assets are attached to a character. Tests by loading scenes created in earlier versions of Iclone and CC3 display the same fault
1